1. About these terms

These Terms and Conditions of Sale ("Terms") govern purchases from the Officine Petrucci online shop at www.officinepetrucci.com (the "Shop"). Officine Petrucci is a California sole proprietorship owned and operated by Cardenio Petrucci, with its business in California ("Officine Petrucci", "we", "us").

By placing an order, you agree to these Terms, our Returns, Refunds and Cancellations Policy (the "Returns Policy") and our Privacy Policy. The Returns Policy forms part of these Terms. If these Terms and the Returns Policy conflict on returns, refunds, cancellations, delays or damaged items, the Returns Policy applies.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.

2. Eligibility and delivery area

You must be at least 18 years old and able to enter a binding contract to place an order. We sell to consumers and businesses purchasing for their own use, not for resale, unless we agree otherwise in writing.

We currently accept orders for delivery within the United States only. All items ship from California, and you will not be charged import duties or customs fees on delivery.

3. Orders and acceptance

Your order is an offer to buy the items in your cart. A contract forms when we send an order confirmation email accepting your order. From that point, cancellations are governed by the Returns Policy.

Because many pieces are unique or produced in limited quantities, we may decline an order, or cancel an accepted order before dispatch, where an item is no longer available, a listing contains an error, payment cannot be verified, or we reasonably suspect fraud or resale. If we do so after you have paid, we will refund the full amount paid.

We take care to describe and price items accurately. If a listing contains an obvious pricing or description error, we may cancel the order and refund you in full, or contact you to offer the item at the correct price or description. You may then accept or cancel for a full refund.

4. Prices, taxes and payment

Prices are shown in US dollars. Applicable sales tax and shipping charges are shown at checkout before you pay, except for historic furniture, whose freight is quoted separately (Section 6).

Payment is collected in full at checkout, including for made-to-order items and preorders. We accept the payment methods shown at checkout. By paying, you confirm that you are authorized to use the payment method.

We may change prices at any time. A price change does not affect an order we have already accepted.

5. Availability, made-to-order items and preorders

Each product page states whether an item is ready to ship, made to order or available for preorder, with its estimated dispatch window. Stone objects are produced in Italy in small quantities. Many are made after your order is placed, so their dispatch window includes production and transport to California.

Dispatch means shipment from California to you; delivery time is additional. Delivery dates given by carriers are estimates. If we cannot dispatch within the stated window, the delay, notice and cancellation rules in the Returns Policy apply.

6. Shipping, delivery and risk of loss

We ship to the address you provide at checkout. Please make sure it is complete and accurate; we are not responsible for delays or losses caused by an incorrect address you supply.

For historic furniture, freight is quoted separately after purchase, and we will send your quote promptly. Shipping is arranged only after you approve the quote and pay the freight charge. If you decline the quote before dispatch, you may cancel the furniture purchase for a full refund of the purchase price and applicable taxes paid.

A freight quotation is valid for 30 days. If you have not approved or declined it by then, we will send a reminder specifying a final response date. If we receive no response by that date, we will cancel the furniture purchase and refund the purchase price and applicable taxes paid. The refund will be issued within seven working days of cancellation, in accordance with the Returns Policy.

If you request postponement of delivery after approving a freight quotation, storage charges may apply from the date the piece is ready for dispatch. The storage arrangements, charges, insurance coverage and responsibility for loss or damage during the agreed storage period must be confirmed in writing by both parties before storage begins. If you do not agree to storage charges, we will offer delivery on the originally agreed date or the next available delivery date. Any further arrangements must be agreed in writing.

We may require an adult signature on delivery for high-value items. Freight deliveries may require you to arrange access and be present at an agreed time; inside delivery or placement is included only where stated in your quote.

For freight deliveries, you are responsible for making sure the delivery location is accessible, including parking, building access, elevator reservations and enough clearance through doors, stairs and corridors. Additional charges caused by inaccurate delivery information, inaccessible premises or rescheduling you request may be charged to you where disclosed and agreed in advance.

Risk of loss passes to you when the item is delivered to you or your designated recipient. Title passes to you on delivery, provided we have received full payment. Items lost or damaged in transit before delivery are handled under the Returns Policy.

7. Returns, refunds and cancellations

All sales are final. We do not accept returns, exchanges or cancellations for a change of mind, including for unopened or unused items. This applies to stone objects, food products, gift sets, historic furniture and collectible pieces.

This does not affect remedies for items that arrive damaged, defective, spoiled or incorrect, that materially differ from their description, or that are lost in transit, or cancellation and refund rights required by law. Cancellation before dispatch, including for made-to-order items, preorders and delayed orders, is available only as set out in the Returns Policy. Cancellation after declining, or not responding to, a furniture freight quote is set out in Section 6. The full rules, including reporting timeframes, delays and refund timing, are in the Returns Policy.

8. Product information

Natural materials. Peperino and other natural stone vary in tone, grain, inclusions and surface texture. Photographs show a representative piece; the piece you receive will differ. Expected natural variation consistent with the description is not a defect.

Historic furniture and collectible pieces. These are unique and sold in their disclosed condition. Age-related wear, repairs and patina described or shown in the listing form part of the item's stated condition. Wood, leather and textiles vary naturally, and exact matches between pieces in a pair or set cannot be guaranteed. Dimensions are approximate unless stated otherwise; please check them against your space and access routes before ordering.

Food products. Our food collection includes Italian olive oils, hazelnut products and other specialty foods, sourced from or produced in collaboration with selected Italian producers and imported for sale in the United States. Ingredient and allergen information appears on each product's label. Products may contain or come into contact with tree nuts and other allergens. If you have a food allergy or dietary restriction, contact us before ordering for more information. Store products as directed and consume them by the date shown.

Gift collections. Each gift collection includes the items listed in its product description when you buy it. We will not replace a component with a materially different item without your agreement. If a component becomes unavailable, we will offer a suitable alternative or a full refund for the collection.

Care and intended use. Stone is durable but can chip, stain, scratch or break if mishandled. Follow the care instructions supplied with each item, and use it only for its stated or reasonably intended purpose. Unless a product page says otherwise, do not expose stone objects to direct heat, open flame or cooking. Damage from misuse, improper handling or storage, modification, failure to follow care instructions or ordinary wear is not covered.

Colors and finishes may appear differently depending on your screen. If you need more information before buying, contact us.

9. Warranties and disclaimers

We warrant that items will match their description on the product page, subject to the natural variation and disclosed condition described in Section 8. Your remedies for an item that does not are set out in the Returns Policy.

To the fullest extent permitted by law, we make no other express warranties. This does not limit any implied warranties or other rights you have under California or other applicable law.

The Shop and its content are provided "as is". We do not guarantee that the Shop will be uninterrupted or error-free.

10. Limitation of liability

To the fullest extent permitted by law, our total liability for economic loss arising from an order, such as the cost of repair or replacement, is limited to the amount you paid for that order. We are not liable for indirect, incidental, special or consequential losses, or for lost profits, arising from your purchase or use of the Shop.

These limits do not apply to liability for personal injury or property damage, including claims involving defective products or food, to liability for fraud or willful misconduct, or to any liability that cannot lawfully be limited. Some states do not allow certain limitations, so some of them may not apply to you.

11. Intellectual property and use of the Shop

The Officine Petrucci name, logos, product designs, photographs, text and other Shop content belong to us or our licensors. You may view the Shop for personal shopping purposes. You may not copy, reproduce, distribute or use its content commercially without our written permission.

Buying an item does not transfer any intellectual property rights in its design. You may not make, sell or distribute unauthorized copies of our protected designs, by any method.

You agree not to misuse the Shop, including by interfering with its operation, attempting unauthorized access, scraping content, or placing orders in someone else's name without authority.

12. Third-party services and privacy

We use third-party providers for payment processing, website hosting, shipping and other services. Payments may also be subject to the payment provider's own terms. This does not reduce our responsibilities as the seller.

We handle personal information as described in our Privacy Policy. Links to external websites are provided for convenience; we do not control or endorse their content.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.

If you have a concern, contact us first at info@officinepetrucci.com. We will try to resolve it informally within 30 days.

If we cannot resolve it, either of us may bring a claim in the state courts in Marin County, California, or the United States District Court for the Northern District of California, and we each consent to their jurisdiction. Either of us may instead bring an eligible claim in small claims court. This does not deprive you of any protection under the mandatory consumer laws of the state where you live.

14. General

Changes. We may update these Terms. The version on the Shop when you place your order applies to that order.

Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as harvest failure, natural disasters, carrier disruption or government action. Your cancellation and refund rights under the Returns Policy still apply.

Entire agreement. These Terms, the Returns Policy and any product-specific conditions you accept at purchase or later agree to, such as a furniture freight quote, are the entire agreement between us for your order. We handle personal information as described in our Privacy Policy. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it.

Changes to an order. Any change to an accepted order, including specifications, finishes, quantities or delivery arrangements, must be agreed in writing by both of us. Email counts as writing.

Contact. Officine Petrucci, info@officinepetrucci.com.