Returns, Refunds and Cancellations

This policy applies to purchases from the Officine Petrucci online shop. We currently accept orders for delivery within the United States only. All items ship from California. You will not be charged import duties or customs fees on delivery.

For problems with an order, contact info@officinepetrucci.com with your order number.

All sales are final

Our stone objects and collectible designs are produced in small quantities. Our food products, gift collections and historic furniture are also sold on a final-sale basis.

We do not accept returns, exchanges or cancellations for a change of mind, including for unopened or unused products.

Exceptions apply to products received damaged, defective, spoiled or incorrect, products that materially differ from their description, lost or undelivered shipments, eligible cancellations before dispatch, and any rights provided by applicable law.

The conditions for each product category are explained below.

Stone objects

Our stone objects are made from natural materials, including peperino. Variations in color, veining, grain, mineral inclusions and surface texture are inherent characteristics of natural stone and do not, by themselves, constitute defects.

Photographs and digital renderings represent the design and general characteristics of each object. Natural variations between individual pieces are expected.

Stone objects are final sale once dispatched, except where they arrive damaged, defective, incorrect or materially different from their description, or where applicable law provides otherwise.

If your object arrives damaged or defective, contact us within seven days of delivery at info@officinepetrucci.com.

Include your order number, photographs of the object, photographs of any damaged packaging and a description of the problem.

Please retain the original packaging until the claim has been reviewed. Where possible, note visible shipping damage on the carrier's delivery receipt.

We will review the claim and, where appropriate, arrange a replacement, repair or refund in accordance with applicable law.

Food products

For food safety reasons, olive oils, hazelnut oils, hazelnut pastes, chocolates, dragées, spreads and other food products are final sale.

We cannot accept returns or exchanges of food products because of a change of mind, personal taste preference, or an opened or unused product.

If a food product arrives damaged, spoiled, leaking, incorrect or otherwise defective, contact us within 48 hours of delivery.

Provide your order number, a description of the problem, and photographs of the affected product and packaging.

Do not consume a product that appears damaged, spoiled or contaminated.

If a problem is confirmed, we will arrange an appropriate replacement or refund.

These reporting periods help us investigate problems promptly and do not limit rights or remedies that cannot legally be restricted.

Gift collections

Our gift collections may combine stone objects, specialty foods and presentation packaging.

All gift collections are final sale, subject to the exceptions in this policy and applicable law.

If a component arrives damaged, defective, spoiled or incorrect, contact us within the reporting period applicable to that component:

• Stone objects: Within seven days of delivery.

• Food products: Within 48 hours of delivery.

We may replace the affected component or provide another appropriate remedy, depending on the circumstances and applicable law.

Natural variations in stone are addressed in the Stone objects section above.

Historic furniture and collectible pieces

Historic furniture and collectible pieces are unique and sold in their disclosed condition.

Signs of age, wear, patina, restoration, repairs and other characteristics identified in the product description or photographs form part of the item's stated condition and are not, by themselves, grounds for return.

Historic furniture is final sale, except where an item arrives damaged, defective, incorrect or materially different from its description, or where applicable law provides otherwise.

Report damage or defects within seven days of delivery. Include your order number, photographs of the item, any relevant packaging and a description of the problem.

We will review the claim and provide an appropriate remedy where required.

Furniture freight quotations

Freight for historic furniture is quoted separately after purchase.

A freight quotation is valid for 30 days. If you have not accepted or declined the quotation within that period, we will send a reminder specifying a final response date.

If you decline the freight quotation before dispatch, you may cancel the furniture purchase for a full refund of the purchase price and applicable taxes paid.

If you do not respond by the final deadline specified in our reminder, we will cancel the furniture purchase and issue the same refund.

Once a freight quotation has been approved and shipping arranged, the normal final-sale provisions apply, subject to this policy and applicable law.

Made-to-order items and preorders

Some Officine Petrucci objects are manufactured in Italy after an order is placed.

Product pages identify items that are made to order or available for preorder and provide an estimated dispatch window.

These estimates include the time required for production, transport to California and preparation for domestic dispatch.

Payment is collected in full at checkout.

For eligible made-to-order items and preorders that have not yet been dispatched, you may request cancellation for a full refund, including any shipping charges paid.

Once an order has been dispatched, the final-sale provisions apply, subject to the exceptions in this policy and applicable law.

To request cancellation before dispatch, contact info@officinepetrucci.com with your order number.

Shipping delays

We make reasonable efforts to dispatch orders within the estimated timeframe shown when the order is placed.

If we cannot dispatch your order within the stated window, we will notify you of the delay and provide a revised dispatch estimate.

Where required by applicable law, you will have the option to accept the revised timeframe or cancel the affected order for a full refund, including any shipping charges paid.

If we cannot provide a definite revised dispatch date, or if further delays occur, we will follow the notification, consent and refund requirements of applicable law.

We will not treat a customer's silence as consent to a delay where affirmative consent is required by law.

Domestic delivery time after dispatch is additional to the stated dispatch window.

Lost or undelivered shipments

If your order is marked as delivered but you have not received it, or if tracking indicates that the shipment has been lost or has stopped progressing, contact info@officinepetrucci.com with your order number.

We will investigate with the shipping carrier.

For shipments lost or undelivered before delivery to you or your designated recipient, we will arrange an appropriate replacement or refund.

A carrier's tracking status or delivery confirmation may be considered during the investigation but does not automatically determine the outcome of a claim.

Responsibility for a shipment does not transfer to the customer solely because the order has been handed to the carrier.

We may require signature confirmation for high-value pieces.

Nothing in this section limits your rights regarding merchandise that has not been delivered.

Refunds

Approved refunds will be issued to the original payment method.

For eligible cancellations before dispatch, cancellations resulting from shipping delays or our inability to fulfill an order, and historic furniture purchases canceled because a freight quotation was declined or remained unanswered after the final reminder deadline, we will issue a full refund of the applicable purchase price, taxes and any shipping charges paid, within seven working days of cancellation.

For damaged, defective, incorrect, spoiled or undelivered products, approved refunds will be processed within seven working days after the refund is confirmed, unless a shorter period is required by law.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

Nothing in this policy limits remedies or refund deadlines required by applicable law.

Contact

For returns, refunds, cancellation requests or problems with your order, contact:

Officine Petrucci

Email: info@officinepetrucci.com
Website: www.officinepetrucci.com

Please include your order number and a description of your request.

Your statutory rights

Nothing in this policy excludes or limits warranties, cancellation rights or remedies that cannot lawfully be excluded or limited.